Rating calculations

Here's an explanation of how our rating system works.

The rating scale goes from 1 (lowest) to 5 (highest).

Realtor rating questionnaire

Communication: The agent informs you of new properties that come on the market that may have an influence the sale of your home

• [ 1 ]  Very poor, does not inform us about anything
• [ 2 ]  Poor
• [ 3 ]  Satisfactory, provides some information
• [ 4 ]  Good
• [ 5 ]  Excellent, always keeps us informed

Marketing Skills: Promotes your property to every qualified client, buyer and investor in a variety of ways, such as sale signs, open houses and internet websites, and reports the results back to you

• [ 1 ]  Very poor, does not promote at all
• [ 2 ]  Poor
• [ 3 ]  Satisfactory
• [ 4 ]  Good
• [ 5 ]  Excellent

Honesty: Honest about the market, estate value, prices and other related issues

• [ 1 ]  Should not be trusted
• [ 2 ]  I'm not sure about him/her
• [ 3 ]  Satisfactory
• [ 4 ]  Honest
• [ 5 ]  Very honest and dedicated to the clients

Reliability: Willingness to provide prompt and honest service

• [ 1 ]  Always late and unreliable
• [ 2 ]  Often late and unreliable
• [ 3 ]  Satisfactory
• [ 4 ]  Usually on time and reliable
• [ 5 ]  Always right on time and reliable

Helpfulness: Caring indiviualized attention the agent provides

• [ 1 ]  Useless
• [ 2 ]  Not very helpful
• [ 3 ]  Satisfactory
• [ 4 ]  Helpful and friendly
• [ 5 ]  Always helpful, friendly and accommodating

Knowledge: Knows the market, deals and the rules

• [ 1 ]  Clueless
• [ 2 ]  Has some idea
• [ 3 ]  Satisfactory
• [ 4 ]  Knowledgeable
• [ 5 ]  Very knowledgeable

Quality of Service: Ability to perform the promised service

• [ 1 ]  Very poor
• [ 2 ]  Poor
• [ 3 ]  Satisfactory
• [ 4 ]  Very good
• [ 5 ]  Excellent

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Office rating questionnaire

Environment: The office enviroment

• [ 1 ]  Hostile
• [ 2 ]  Not very friendly
• [ 3 ]  Satisfactory
• [ 4 ]  Friendly
• [ 5 ]  Very friendly

Personnel: Staff working in the office

• [ 1 ]  Unhelpful & inconsiderate
• [ 2 ]  Not very helpful
• [ 3 ]  Satisfactory
• [ 4 ]  Helpful
• [ 5 ]  Very helpful

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Rating scheme

We use the following scheme to convert the number scale into descriptive ratings: